Subtitle: Designed to give users clarity, control, and confidence when things go wrong.

Role: UI/UX Designer Tools Used: Figma, Notion, Chat GPT Project Duration: 8 weeks Project Type: Personal Project

🧠 Overview

This project revolves around building a scalable ticketing system for Traya’s mobile app. The system helps users raise tickets under categories like medical escalation, delivery issues, app issues, and payment concerns. The goal was to create an experience where users feel supported, heard, and empowered during moments of friction.

❌ Problem Statement

Customers often feel uncertain and lost when they encounter issues, whether it’s about their treatment, a delivery gone wrong, or a payment error. Without a clear system to guide them, this leads to frustration and a poor user experience.

Preview in Action

Experience the redesigned support flow — built to simplify ticket creation, highlight common user queries, and bring clarity to issue tracking and resolution.

✅ Goals

• Create a simple, centralized UI for issue submission.
• Ensure each issue type has a customized, helpful flow.
• Provide feedback and status updates to users post-submission.