👨‍💼 Speaker: Benjamin Humphrey, CEO & Co-founder, Dovetail (with Alyssa Leiden and SK)

📢 Hosted by: Dovetail

📺 Watch on YouTube: link

⏱️ Full Talk Length: ~53 mins

⏱️ Summary Reading Time: ~10 mins

🧠 Key Concepts

1. The New Era of Product Development

• Faster development cycles and commoditisation of design have made building easy, but building the right thing is the differentiator.
• AI is compressing months of work into days. This is shifting the edge from velocity to customer understanding.

2. Customer Knowledge as a Competitive Moat

• In a world where anyone can build, what you know about your customers is the true advantage.
• Dovetail is positioning itself as the central hub for capturing, analysing, and activating customer insights across entire organisations.

3. Dovetail’s 2025 Product Suite

• Projects: Extract insights from videos, docs, surveys.
• Channels: Monitor continuous user feedback at scale.
• Recruit: Source and manage research participants (open beta now).
• Ask Dovetail: Access insights via Slack, Teams, and now Contextual Chat.

🔧 New Features and Announcements