Reducing warehouse congestion through structured inbound planning


Index


Problem Statement

Every morning our warehouse dockyard are congested/ lined-up with tucks, workers idled and warehouse managers flooded with calls


Problem Snapshot


Objective

Stakeholder Interviews:

Users Pain Points
WH Manager We never know which truck will arrive next; Manual coordination via calls and emails facing priority challenges
Bonded WH Vendor We deliver as soon as clearance arrives; scheduling is unpredictable
Local Manufacturer We dispatch post-production, but unloading priority is unclear
Business Team We see POs, but not when inbound material will actually reach the dock

Insight: The last mile from bonded WH to dock was invisible — every inbound felt like a surprise drop