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Career Duration: October 2015 - May 2019

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Georgia’s Old Governor’s Mansion is one of three historic museums operated on the campus of Georgia College & State University. The museum covers the history of Milledgeville’s time as the state capital in the mid-1800s and the governors who lived there.

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During my time at Georgia’s Old Governor’s Mansion, I was mainly responsible for giving tours of the house and interacting with guests. I also had the opportunity to work on collection care and preservation efforts, implement new educational programming, and coordinate events.

My experience was formative not only in building my hard skills in both the historical and educational spaces, but also in developing my soft skills. I learned invaluable customer service and public speaking skills, as well as how to perform under pressure.

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Fast Facts

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• Public Speaking: Not only gave tours to visitors, but also answered all guest questions and participated in on-site special events.
• Customer Service: Learned how to field difficult questions with diplomatic answers, interface with guests who may have a complaint, and ensure that everyone left with as positive an experience as possible.
• Early Leadership: As the most senior docent on staff starting in 2017, I was responsible for some training of new docents and was often the go-to for more complex tasks. On several occasions, I was asked to represent the museum in more public spaces.

Our staff photo after our annual fundraising gala.

Our docent team coming in during a closed day to clean and maintain the house’s collections.

Our staff on our annual team building field trip.

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My Role in Action

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Docent

Responsibilities

• Facilitated special events such as fundraisers, community gatherings, and educational entertainment.
• Worked with staff to create and participate in seasonal programming.
• Maintained a working knowledge of the history of Georgia’s Old Governor’s Mansion.

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Accomplishments @ GAOGM

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• 360° Virtual Tour Video