Win as a team.
- Bring others along: communicate context and seek input as you go, not just at the end.
- We’re always working towards shared goals, not individual outcomes. Helping others makes our impact multiplicative, not just additive. Progress compounds over time through shared effort.
- Collaboration uncovers more insights than working independently. Our understanding gets sharpened with the input of different perspectives.
- Be genuine, and care about others.
Earn simplicity.
- Clarity comes from refinement. The most valuable solutions come from iteration over time. Evolve assumptions rather than add complexity.
- Think rigorously and from first principles.
Learn and grow.
- Give and receive feedback with humility and curiosity.
- Learning compounds: prioritize continuous learning over how correct you are today.
- Seek to understand where others are coming from — especially when you disagree.
Make it happen.
- Act with agency and bias for impact. Maintain healthy impatience, and optimism by default.
- Own the outcome — even when things don’t go to plan. Beyond identifying challenges, move the team towards solutions.
- Relentlessly prioritize what’s important. Make necessary tradeoffs, even (especially) when it’s not easy.
Ground your conviction.
- Talk to users, look at data, and look at real usage.
- Adapt quickly to new information.
- Deeply understand the problem ahead of working through solutions.