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Purpose and Outcomes

Maintain a calm, guest‑first dining room that moves efficiently. Outcomes: faster turns, fewer bottlenecks, and consistently positive guest experiences.

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At a Glance

• Be at or near your tables within 0–2 minutes of seating
• Set expectations early for pacing and specials with one specific recommendation
• Keep aisles clear and practice Full Hands In/Out at all times
• Pre‑bus continuously and reset quickly to speed turns
• Close the loop on every request before leaving the table
• Give guests right‑of‑way and maintain calm tone and eye contact
• Coordinate delays early with guests and the MoD

Micro‑Timings

• Presence at table: within 0–2 minutes of seating
• Water delivered: within 5 minutes of seating
• Checkback after food drop: within 2 minutes or 2 bites
• Pre‑bus: ongoing, remove finished items within 2 minutes
• Table cleared after departure: within 1–2 minutes
• Full reset completed: within 3 minutes

During Service

• Do not sit at guest tables or the bar while clocked in
• No eating in the dining room during shifts