Student Services Operations & Data Tracking

• Served as the front-line support for a high-traffic residence hall desk, providing accurate information and professional service to students, staff, families, and campus visitors.
• Performed data entry and record updates for desk operations (mail/package tracking, equipment checkout logs, visitor/incident entries), ensuring completeness and accuracy of operational data.
• Managed phone and in-person inquiries, triaged issues using knowledge of campus resources, and escalated time-sensitive concerns appropriately to professional staff.
• Supported administrative tasks such as typing forms/reports, organizing documents, photocopying, and bulk mail processing, helping maintain consistent office workflows.
• Assisted with event/meeting logistics, including organizing materials and coordinating basic scheduling support for staff.
• Maintained confidentiality and handled student-related information in a FERPA-aware manner, ensuring privacy during desk operations and communication.
• Demonstrated strong attention to detail while multitasking during peak periods, reducing errors in logs, handoffs, and item distribution.
• Collaborated with staff and other desk assistants to ensure smooth shift handovers, consistent documentation, and reliable coverage.
• Conducted basic research tasks (e.g., alumni/contact research when assigned) and summarized findings for staff use.
• Completed university errands and deliveries as needed, including driving university vehicles when authorized, supporting operational continuity across campus services.