Short, descriptive name for the focus area.
e.g., “Data Entry & Validation,” “Participant Engagement,” “Scheduling Workflow”
Summarize what this topic covers and why it matters to users or the product.
Example: Includes all activities or systems related to capturing, storing, and reviewing user-submitted data. Governed by regulatory or process-specific rules that influence compliance and workflow.
List observed pain points or breakdowns in the current experience.
Optional prompt:
“What prevents users from completing their goal easily, efficiently, or accurately?”
| User Type | Need | Why/Goal |
|---|---|---|
| [User Role] | [What they need to do or understand] | [Why this is important or what outcome it enables] |
| [User Role] | [Need] | [Why] |
| [User Role] | [Need] | [Why] |