Testing with Kapso Sandbox and WhatsApp Web
Testing:
Note: This test was conducted while testing retry functionality. At the beginning of the conversation, delays were more noticeable.

Testing memory and RAG

Testing create/update ticket

Testing list tickets

Ticket creation/update in Postgres

retrying call to LLM in info_agent after 429 Error

Ticket creation

Ticket status

New ticket added

LangSmith tracing dashboard (delays can be reduced with paid LLMs)