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I'm running a strategic brand audit and need a supporting analysis of strengths, weaknesses, and design opportunities based on recent customer feedback and the completed visual audit.

Please give me a structured response with:

Research Sources: Use only verifiable observations drawn from:

Guidelines: Be specific and insight-driven. Avoid assumptions or extrapolation. Connect actual user comments to the audit findings. Do not include third-party seller issues or irrelevant logistics like shipping delays unless they impact design, clarity, or brand trust.