In ReturnRabbit, merchants can configure different types of deductions according to their use case.

Before we proceed, one point to understand is that any Service Request within ReturnRabbit can have multiple items i.e. a shopper can choose one refund (let's say R1) and one exchange request (let's say E1) at the same time, within a single Service Request (let's say SR1).

Processing Fee

  1. Can be used if you want to deduct a standard amount from every service request, irrespective of how many items are being serviced within that request.
  2. You can configure different deduction amounts for refunds & exchanges
  3. If a service request contains both a refund and an exchange, then the exchange deduction amount will be deducted (i.e. if there's even one exchange in Service Request, the entire Service Request is considered to be an exchange request)
  4. For more details on processing fee deductions, please visit this link:

Restocking Fee

  1. Can be used when you want to deduct an amount for every item in the service request.
  2. Please note that restocking deduction is not a standard deduction but rather depends on the number of items within a service request.
  3. You can have different values for refunds & exchanges
  4. The restocking fee is tied to refund payment methods, this means that
  5. For more details on restocking fees, please visit this link:

Shipping Fee

  1. Shipping Fee deduction depends on whether or not Dynamic Shipping Rates are enabled for your store. By default, dynamic shipping rates are disabled when you install ReturnRabbit and you need to contact us at to get it enabled.
  2. Based on whether or not Dynamic Shipping Rates are enabled for your store, there are different ways shipping deductions are calculated for your shoppers