https://docs.google.com/presentation/d/1jRoetQ-moAC_DDImyIglnbZqbfZQpx_d2O69gnlhWgE/edit#slide=id.g97decb7ed8_0_1889

@Trevor Bhattacharya

  1. State of the art

    1. @Steve Moraco can write this
    2. Existing chat applications provide:
      1. Sales Support, auto tagging, ticketing via chat on your website, etc.
      2. Don't provide human-like interaction
  2. GPT 3

    1. How it's trained, what it is, how it compares to other models, why it's interesting for the first time as a chat bot.
    2. Weaknesses & Opportunities
    3. Example cases that made us think about using it as a chat bot (Taco example, Unplugged example with more product detail than we programmed it, screenshots)
  3. How we've applied it so far

  4. Email & Texting Proof of Concept

  5. FB Messenger Testable / Usable bot

    1. Lander Media chat bot
      1. What it does and functions it serves, screenshots.
  6. What Comes Next

5 clients, 3 month onboarding process.

  1. Build rough outline of their needs & draft a test priming
    1. What needs are we serving? Outline KPIs
    2. What outputs does your sales team need from the bot to integrate successfully?
    3. How should all this tie to your CRM or Sales System
  2. Have beta users test the priming over a month, compare real customer data and real sales team conversations with Bot simulated versions (we're in this stage with Unplugged now)
    1. Prompt conversations the same way the bot will have them, have human sales reps handle the first 50 or so, use those as example cases for the bot to test the efficacy of the draft priming.
  3. Get the priming comfortable enough to actually try it in a production use case.
    1. Begin rolling out bot against humans A/B testing and tracking conversions against agreed KPIs.