Overall Notes

• 412 emails sent:
  • non Split 200 / 8 responses
  • Split 212 / 18 responses

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Key findings from the January 2025 DT Survey:

• Survey response rate: 26 responses out of 412 emails sent (18 from Split group, 8 from non-Split)
• Main user sentiment: Most respondents are happy to receive the benefit
• Key concerns: Users are unclear about fund usage (15 responses) and struggle to use their monthly budget (14 responses)
• Primary pain points:
  • Card and budget management issues, particularly with leftover amounts
  • Transaction rejection uncertainty
  • Users forgetting to switch back from personal accounts
  • Complex onboarding process
• Travel-related concerns: Users lack clarity about which operators they can use when traveling overseas

Suggested improvements include better communication about card usage, clearer error messaging, and improved handling of leftover balances

Survey

• I’m happy to get the benefit: 56
• ‘Other’: 16
• ‘I'm not sure what exactly I can pay for with the funds allocated to me’: 15
• ‘I’m not able to use up my allocated budget every month’: 14

Top “Other”