Every single company in the world will talk the talk, but SuperHi tries to walk the walk in giving the best customer support to people learning new creative skills. Our Net Promoter Score is consistently above 80 and regularly in the 90s which makes us one of the top 0.1% companies in the world when it comes to customer service.

Why do we even interact with customers?

Some companies have zero customer support or leave it up to the community to help out. We feel like this is not a human way to help people learn new skills, especially when you're learning things online, so we want to give people a real, human experience when learning. We want to be warm and friendly, not cold and clinical, in the way we think about everything at SuperHi.

Definitions

Firstly let's define what terminology we use internally to denote people who interact with SuperHi:

How to interact with customers

How we interact with customers

At the moment, there are several ways we interact with our customers: