Customer Support Specialist | SaaS | Zendesk | Remote
Email: lucynjoki812@gmail.com
I am a Customer Support Specialist with 5 years of experience supporting SaaS customers in fully remote environments. This portfolio demonstrates my hands-on experience handling Zendesk tickets, troubleshooting technical issues, documenting solutions, and delivering clear, empathetic customer support.
Section 1 – Zendesk Ticket Handling
Examples of real customer tickets I handled, showing my ability to respond promptly, resolve issues, and communicate clearly.
(All sensitive information has been removed.)
Example of updating knowledge base in Zendesk as needed, setting Macros, Automations and ticket triggers.
