Welcome, and thanks for visiting!

I’m Amos Maurice — a Customer Success Manager with 7+ years of client-facing experience, currently focused on bringing enterprise-level onboarding, retention, and adoption strategies to tech teams.

This page showcases my self-driven SaaS simulation project (Sellora AI), where I’ve designed real workflows for customer onboarding, engagement tracking, and churn prevention — the same tools I’d use on a real CSM team.

Everything here is built to prove that I don’t just know what Customer Success looks like — I’ve already started doing it.

Project: Sellora AI

A self-built, simulated SaaS platform designed to showcase real-world Customer Success workflows — from onboarding to retention.

Key Highlights:

• Designed onboarding flows with clear milestone tracking
• Simulated outreach using Apollo and Instantly
• Created health scoring for churn detection
• CRM system mockup inspired by HubSpot and Salesforce

Project: Sellora AI (SaaS Simulation)

Sellora AI is a simulated Customer Success project I built to demonstrate my ability to design, analyze, and improve customer workflows in a tech environment.

• Built onboarding flows that simulate real SaaS customer journeys
• Created cold outreach and follow-up automations using Apollo and Instantly
• Scored mock leads based on engagement (views, replies, bookings)
• Used CRM workflows to track and improve user retention