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Description

Play a pivotal role in growing Akute from the early days! Help us onboard new customers, ensure they know how to use the product and how to be successful, clear up confusions and communicate to the team where to make product improvements based on customer interactions. As the first CSM hire you'll be expected to wear many hats. This role would involve everything from success & support, potential customer demos, marketing, webinars, etc and we will rely on you to suggest new initiatives.

The most exciting parts.

• Huge impact. By touching all parts of the tech stack, you will have an impact on every part of the business and customer experience.
• Path to future goals. Whether you want to stay with Akute and grow to be an exec, or you want to start your own company, this experience will put you directly on that career path!
• Meaningful equity in a fast-growing startup. As such an early employee, your equity will be significant and provide you with meaningful wealth when we reach scale.
• Solve a real problem. Your involvement will help push American healthcare in a direction that is actually sustainable, available to more people, more transparent, and results in better outcomes. This is not about 5% process improvements. It's about wholesale disruption.

About this role ℹ️

Remote - U.S. only

Full-time. However, we are open to contract work initially with the intent to convert to full-time if both sides are happy.

We are looking for someone entrepreneurial. You’ll be among our first hires on this exciting journey and will have the opportunity to take on significant projects, own large parts of the customer journey, and grow together with Akute.

About you

Here's how to tell if you'll be a good fit for this job.

Must-haves

• You get excited about helping solve some of the healthcare challenges in America