The Role

You will:

• Partner with our engineering and sales teams to ensure that customers exceed their goals with Rutter. This includes onboarding customers and managing stakeholder meetings, business goal reviews, and general post-sale communications.
• Support expansion of your accounts – identify opportunities, drive business outcomes, ensure customers are successful in partnership with the sales and product teams.
• Own the entire customer post-sale journey (onboarding, training, building, activation, and renewal).

You'll help shape:

• Our future company culture
• Our success practices
• People that we hire
• The direction & focus of our products

Skills and experience:

• Experience managing a mid-market and/or enterprise portfolio concurrently totaling 1M or more in ARR
• 3+ years of customer success experience in B2B SaaS, bonus if you've worked on developer tools
• A track record of success in driving net dollar retention, expansions, renewals, and customer delight
• Direct experience working with developers and/or working knowledge of APIs and developer tools

Nice to haves:

• Prior knowledge of ecommerce tooling or experience working in the customer success role with ecommerce tooling companies

Where we are, and where you’ll be:

We're remote-first, with local offices in SoHo NYC and downtown San Francisco.