Be a pioneer in modern communication using technologies 🚀
Ava started as a mobile and cloud-based deep-learning system that can uniquely daisy chain mobile devices' microphones to accurately live-transcribe any conversation. As users brought it in massé at work and school, the platform quickly added human curation through live professional transcribers, multiple languages, and web & desktop compatibility.
We are looking for an excellent Customer Success Manager to help us manage our company's growth and make people recognize Ava for its exceptional service.
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About this Role
You'd be perfect for this role if:
- You have at least 3 years of experience in similar account management/customer success or support roles
- You can demonstrate having prevented key clients from churning and helped expand accounts through up-selling.
- You have very strong communication skills, and seek to be clear, concise, and always relevant, in in-person and written communications
- You are really well organized and voracious about learning new tools - often ending up the one helping others solve their computer problems!
- You're in general a firecracker who can juggle a high number of projects while keeping an infectious positivity, and impart this energy to others.
- You're patient, warm, and organized in your thinking. Kindness is key.
- You're curious about people and problems, can put yourself in others’ shoes, are a good listener who's naturally interested to dig in, ideating, and finding solutions.
- You speak a bit of American Sign Language and would be enthusiastic to learn it to help customers
So... what will you do as a Customer Success Manager at Ava?
- Provide amazing help to our users and clients with extreme kindness — giving them clear, concise, and relevant answers to their problems, no matter what channel (written documentation, video, ...)