AcuityMD is building the operating system for healthcare products. We are a rapidly growing enterprise software startup serving the unique needs of the Medical Device industry. AcuityMD uses data and software to help Medical Device sales, marketing, medical education, and product development teams collaborate around the complex relationships these companies have with the users of their products, doctors.
We're backed by Benchmark, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, the platform is already being used by several publicly-traded enterprises, innovative growth-stage companies, and regional medical device distributors.
AcuityMD is hiring a Customer Success leader to drive implementation of AcuityMD at our customer accounts, serving as the primary point person for key stakeholders and end users of our product. This role has both a strategic and operational focus. The Customer Success Lead will be a trusted advisor to key stakeholders at our accounts, delivering strategic insights to drive their key business initiatives. Additionally, this role will be primarily responsible for building out the infrastructure, capabilities, and playbooks to operationally support our users through onboarding, training, and ongoing engagement. The overall mission of this role is to develop deep and personal relationships with our user base, championing user empathy across the organization and ushering the necessary resources to find solutions.
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