What we're looking for

Our company is looking for a Customer Success Intern to join our team.

Engage in continuous learning opportunities;
Navigate churn indicators and leverage customer Satisfaction results to engage additional resources as needed;
Ensure that all assigned accounts are engaged with meaningful communication that adds value to the customer’s experience;
Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives;
Work closely with our Product Support, Implementation and Retention Teams to ensure customer success after their first 90 days;
Align with stakeholders to ensure tools support operational requirements;
Teamwork and best practices sharing to contribute to the development of the Piggyvest experience and to maintain a positive and motivating atmosphere;

Intermediate Excel skills;
Experience with Account Management or Sales is an asset;
Excellent interpersonal, verbal and written skills to articulate information and action plans to all levels;
Ability to manage multiple tasks/ projects simultaneously and engage in problem solving;
Ability to adapt and thrive in a constantly changing environment;
A Bachelor’s degree in Business Management, Marketing, Communications, or Technology related field.

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