<aside> 🌟 😎 Expertise that apply to the Customer Success role family.

</aside>

Every role within the CS family has the following expertise as a foundation: ****

You’re able to...

Commercial Acumen

• Make decisions that balance customer impact with business feasibility.
• Drive revenue for the company through delivering customer value
• Keep a pulse on market activities and identify opportunities combined with a wider context of company goals and objectives

Data-informed and analytical

• Use data to inform and drive decision-making both internally and externally
• Use data to tell compelling stories that showcase the impact of Learnerbly to our clients

Role Expertise

• Customer Success Executive
• Senior Customer Success Manager
• Customer Success Manager