Watch our short video guide on how to check orders and change the status or read the guide below

https://youtu.be/BR7oVB8ngZE

  1. Because your customers can add products from more than one business to their basket, one overall order (we call this the Receipt number) is created as well as suborders (even if they only buy from one business).

<aside> 👉 E.g. Customer orders from two businesses, Receipt number 1001 is created with two sub-orders 1002 and 1003.

</aside>

  1. You will receive an email with the suborder that relates to your part of this order e.g. 1003.

This is the number that identifies your order and what order number they will need to mention if they turn up for click-and-collect!

  1. As well as receiving an email with each order detail, you can select Orders from your dashboard to see all orders made.

  2. After an order is created successfully the status will be set to Processing and stay at this stage until it’s changed. The funds from the order will also be sent to your Stripe account at this stage.

  3. If an order is for Click & Collect, when you have the order ready to collect, edit the order by clicking on the Eye symbol and set the status to Ready for collection

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This will automatically email the customer to inform them of this.

  1. Similarly, if an order is for Postal Delivery, you can change the Order Status to Shipped, this will send an email to the customer to inform them of this.

  2. Once the order has either been picked up by the customer or delivered, you can edit the order by clicking on the Eye symbol and set the status to Completed.