About us

Wine is the UK's most popular alcoholic drink – and yet, very few people feel confident talking about it, buying it or drinking it.

At Wine List, we believe that armed with a little bit of knowledge, you can find pleasure in every bottle you drink.

<aside> 👉 We’re an equal opportunities employer. We are committed to providing equal opportunities, regardless of race, religion, beliefs, ethnic origin, disabilities, gender identity, sexual orientation, class, or any other basis.

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But – the way you can learn about wine today is broken. You either have to study very formally via an in-person course, or you can learn passively through coffee table books.

At Wine List, we make learning as fun, accessible, and non-pretentious as possible.

To date, we have produced the first wine subscription box focused on learning. Thousands of members take part in virtual tastings, learn at home with our wine course, and taste the very best wines we import from small, low intervention winemakers.

We're an early stage team of six. We recently raised our seed round, and are based in-office in Camberwell, South London.

About this role

The customer is at the heart of all we do.

We're building a community for those who love wine. That don't enjoy the traditional stuffiness of the industry. This role will sit across Customer Experience & Community. You'll be speaking to our customers on a daily basis. Assisting with subscription queries, delivery issues and playing a pivotal role in growing Community for our subscriber base. From moderating WhatsApp groups to hosting virtual and in-person events.

This role will be 25 hours a week. 9am to 5pm on Monday, Thursday, Friday. Plus two hours (remotely) on a Saturday.

Day-to-day responsibilities

• Providing customer support to our community through Zendesk. We solve queries through email, live chat, text and our social platforms.
• Calling new customers to welcome them to Wine List and answering any initial queries they may have.
• Tracking orders and working closely with the warehouse team to ensure operational excellence.
• Adding extra 'wow' touches to our boxes, from handwritten notes to birthday surprises.
• Managing community WhatsApp groups & coordinating events.
• Assisting with growth experiments for retention & reactivation.

What we're looking for in you

• [ ] Motivated by making lives little brighter. You're often going to be the first interaction customers ever have with Wine List. There's too much pretension and snootiness in wine – we want to make it fun, accessible and enjoyable.
• [ ] Self-starter. You will be the second ever support hire for the company. This means you need to feel confident making decisions by yourself and suggesting improvements across the business.