👋 About

Full-time CDI, to start in June 2022, in Paris, Marseille, or remote.

In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets.

We're finally breaking free from the age of restrictions, and stepping into an era of sociability and music, join the move ! 🎶

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

Mission 👩💻👨💻

As Customer Care Manager, you’ll be the go-to ambassador of our users and team even on weekends. You’ll be responsible for updating our tools and will be helping the Head of Care with projects. Customer satisfaction will be the heart of your missions. Your target is to offer THE solution to all Shotgun users. You will :

• Manage our support tools
• Interact in writing with users on a daily basis, and make sure they feel supported and happy
• Report bugs to our technical team to be resolved quickly
• Share user requests or feedback to help the product team adjust the product roadmap
• Respond to user requests and comments on social media
• Update Help Center, FAQs and automatic responses
• Help improve current tools and processes

🌟 The job is made for you if ...