We’re looking for someone to come in and extend Amie’s attention to detail and willingness to try new things to how we handle customer success. If you’re more senior with prior experience from working in customer success, this role will be your opportunity to completely define how Amie works with customer success by marrying your strong convictions and believes with Amie’s way of doing things. We’d love for a person to come in with the ambition of building a customer success team that other companies gawk at and look to for inspiration.

If you’re more junior we also encourage you to apply if you think you’d be a great fit. We’d love to see examples of past work or side projects with explanations for how you think they’d be useful for this role. We want to make it easy to move around within Amie so we’d be happy to have you whether you view this as the role for you or if you’d be curious to transition to something within design or engineering after leaving your mark in customer success.

People have gotten really excited about Amie for our attention to design and detail, our hope is that this role will get people equally excited about Amie for how well we handle customer success.

One of our biggest challenge in the next year will be how to keep up with the growing number of customer inquiries without simply scaling the team linearly (could be achieved via automation, AI or any other method). Offering clear, thoughtful solutions to this problem will be one of the main indicators when hiring for this role.

Some things we believe will make you a good fit for the role:

• Clear ideas on how to handle Amie’s growing number of requests without scaling linearly (automation or other methods)
• Strong opinions on how to run customer success together with the reasoning to back your opinions
• A good overview of the tools in the customer success landscape, you know what options are out there and would best suit Amie
• An understanding and appreciation of design, you’ll be working closely with design and engineering and will have a big impact on the product in this role
• A strong technical understanding, you don’t have to be an engineer but being able to have meaningful technical conversations with the engineering team will be beneficial
• A knack for delighting customers in special and thoughtful ways
• Being disposed to challenging the standard way of doing things and happy to try out new things
• Able to talk to our users in a chill and friendly tone of voice, it aint corporate – it’s Amie
• Be great at extracting valuable feedback from our customers and delivering these insights to the design and engineering teams