👋 About

Full time (40h/CLT)

Preferably in São Paulo/Rio de Janeiro but could also be remote

Fluency in Portuguese and English is essential. Other languages such as French, Spanish and German are also super welcome!

Job vacancy for B2B2C

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

Mission 👩💻👨💻

As Care, you’ll be the go-to ambassador of our users and organizers even on weekends. You’ll be responsible for updating our tools and will be helping the Head of Care with projects and future ideas. Our B2B2C satisfaction will be the heart of your missions. Your target is to offer THE solution to all Shotgun users. You will :

• Manage our support tools
• Interact in writing with users and event producers on a daily basis, and make sure they feel supported and happy
• Report bugs to our technical team to be resolved quickly
• Share user and producers requests or feedback to help the product team adjust the product roadmap
• Respond to user requests and comments on Zendesk, social media platforms, whatsapp and emails
• Update Help Center, FAQs and automatic responses
• Help improve current tools, processes and future projects