Frequently Asked Questions

Getting Started

I can't find what I'm looking for on the Creator+ app

I can't find what I'm looking for on the Creator+ website

How do I purchase a film?

I received a play code during presale. How do I activate it in the Creator+ app?

Where is my play code?

Resend my play code

How many times can I use a play code?

Can I share my play code with others?

Login & Security

I can’t log in to Creator+

How do I log in or out?

I forgot my play code

I forgot my email address


How many days to I have to watch a film?

How do I choose a film?

How do I purchase merch?

Where can I watch a film

How do I use closed captions/subtitles

Watch Troubleshooting

I’m experiencing buffering and other playback issues

I can’t find a movie or event on Creator+

Why did my play code expire?

I’m having trouble with closed captions/subtitles

I can’t find a movie or content on Creator+

I can’t find a certain content on Creator+

My Chromecast won't work

Extra Content and Afterparty Experience

Where do my video reviews go?

How long do I have access to extra content?

How do I access extra content?

Can I explore extra content after I'm done watching


How do I get a refund

How do I lodge a complaint?

Why won't my payment go through?

Navigating the Creator+ App

Navigating the Creator+ website

Purchase A Film

Accessing Your Account

Accessing Film on Desktop

Issues with Play Code

How Play Code Works

Purchase Merch

Creator+ Supported Devices

Using Closed Captions and Subtitles on Creator+

Playback Troubleshooting

Choosing Creator+ Films / Finding a Movie

Finding Creator+ Content / Afterparty

Chromecast Troubleshooting

About Video Reviews

About Extra Content


Payment Issues

Contact Us

Recover or Change Your Email Address