Role: Strategist (via consulting) | Global Retail
Goal: Support a prestige beauty + fashion retailer brand in positioning its first-party data and retail media platform for premium advertisers
Solution: Created psychographic customer personas using shopper data, internal behavioral data, mapped emotional and behavioral triggers across customer journeys for each persona, and crafted pitch narratives tailored to luxury advertisers
Impact: Presented a framework that supported upselling premium placements through highly targeted customer cohorts, leading to cross-functional approval from brand, data, and tech teams