<aside> 🖇️ This resource was linked in the article How Much Does Cobot Really Cost? Part I: The Base Subscription. You can find the article any time—and discover many more—on the Cobot Blog.

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Don’t let seemingly small—or worse, unknown!—fees creep onto your monthly bill and make it unmanageable. Here are some essential questions to ask sales representatives when shopping around for workspace management solutions.

Already a Cobot-powered space? If you’re experiencing financial difficulty, our support team may be able to help. Don’t hesitate to reach out.

Getting Set up

Question to ask Cobot [Vendor 2] [Vendor 3] [Vendor 4]
Do I need to have a demo call before I can activate my account? No
Do I have to sign up for a minimum subscription period? No
Do I need to pay an implementation cost? No
Do I need to pay a set-up fee when I connect add-ons? No
Is there a subscription cancellation notice period? No
Am I required to purchase hardware to run the system? No
Will I pay for WiFi Check-in add-ons per entry point? No

Ongoing Operations

Question to ask Cobot [Vendor 2] [Vendor 3] [Vendor 4]
Do I pay extra for chat and email support? No
Is a certain amount of telephone support excluded from my subscription? No
Do I pay a fee to integrate payment methods? Monthly or once-off? No
Will I pay fees on individual payments, charges, and transactions to you—the management software vendor—in addition to fees paid to my payment provider? No
Will I pay extra for added security, like Single Sign-On (SSO)? No

Scaling and Growing

Question to ask Cobot [Vendor 2] [Vendor 3] [Vendor 4]
Will I need to have a call with a support agent to downgrade and upgrade standard subscription tiers? No
Can my subscription tier be changed without my notice? No
Will I pay fees and/or a commission on event tickets sold through the app? No

Customization

Question to ask Cobot [Vendor 2] [Vendor 3] [Vendor 4]
Are there additional charges associated with using white-label features aside from custom subdomains? No
Are there additional charges associated with accessing and using the API and webhooks? No

Who Counts As a Member?

Question to ask Cobot [Vendor 2] [Vendor 3] [Vendor 4]
Are day pass users counted as members? No
If a day pass user makes a purchase in my space, say for a coffee or sandwich, would they be counted as a member? No