💸 Cost Breakdown & ROI

Building a custom AI agent system isn't just an academic exercise; it's a strategic business decision with a clear and compelling return on investment (ROI). By replacing Intercom's default AI bot (Fin) with this Latenode-powered workflow, we observed a dramatic reduction in costs alongside a significant improvement in efficiency and control.

Here’s a look at the real-world data from this transition.

🗓️ The Transition: A Month-by-Month Look

The financial impact was immediate and grew as the Latenode agent took over more responsibilities.

Month	Support Tool Cost	Notes
March	$609	📉 Baseline cost using only Intercom with its default Fin AI bot.
April	$294	📈 A hybrid month, where an early test version of this Latenode bot began handling a portion of the conversations.
May	$140	✅ The final state, with the Latenode AI agent handling almost all initial interactions, resulting in a 77% reduction in monthly costs.

⚖️ Head-to-Head Comparison: Latenode vs. Intercom Fin

The benefits extend far beyond the monthly subscription fee. When we break down the key performance and operational metrics, the value of a custom solution becomes even clearer.

💰 Monthly Cost

Before (Intercom Fin): $609
After (Latenode AI Agent): $140
Result: A 77% reduction in direct monthly software costs.

🗣️ Resolution Cost

This measures the cost for each conversation the AI successfully resolves.

Before (Intercom Fin): $1.00 per resolution.
After (Latenode AI Agent): 0.04 per resolution.
Result: The custom Latenode agent is over 20x cheaper on a per-interaction basis, making the support operation vastly more scalable.

🗑️ Spam Filtering

Before (Intercom Fin): Manual. A human agent had to review and close spam conversations.