Research
- Conversation Design Canvas - A good visual tool for mapping purpose and audience for any conversational experience
- Persona Design - Google with a 10 min intro to Persona design, with lots of practical tools included
- Key Use Cases - Best practices for structure and content of your use case documentation
- Customer Journey Mapping - A quick intro to CJM's from the good people behind JIRA
- Customer Research Interviews
- Voice Design Sprint - An overview by Maaike Coppens on how to adapt the Design Sprint for voice and conversation design
- Sample Dialogues - Here's a quick video with Cathy Pearl explaining the process in this Google overview
- Storyboarding - A case study on how Airbnb uses Storyboards to communicate the end-to-end experience they're designing
Prototyping
- Userflows - Tooling aside, this article provides a good overview on what content, interactions and cases you should document in your userflows
- Interactive Prototypes - I'm likely a bit biased here...
- Role Playing - one of many great research tools outlined in the IDEO Design Kit
- WOZ Testing - A good overview of one team's process for WOZ testing
- UX Testing - This podcast from VUX.world with Chris Geison outlines a number of great UX Research methods for Voice
- Beta Releases - Depending on the channel you're building for, provision beta access allows you to start gathering quantitative data from a controlled set of users
- Test Logging/Path Analysis - Something handle by the great conversation analytics tools out there