Duration
3 weeks
Team
1 Project Lead
1 PM
1 Product Designer (Me)
Client
Lyearn
Lyearn is a Learning Management System (LMS) that helps businesses upskill their employees through training.
Lyearn recently expanded its offerings with features like 1:1s, OKRs, Performance Reviews, and more to help employees become more productive at their job
Existing feedback modal that appeared right after a learner completed a content (course, article, path, etc.)
“We want more detailed feedback, and we want it after a few days — not immediately.”
— a client training last-mile workers
To uncover the real problem, I worked with internal stakeholders to explore and understand the why behind the ask.
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Is current feedback feature not bringing in enough data (aka low usage)?
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Is the data received through feedback not helpful to make decisions?
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Is there any specific type of data that is needed through feedback?
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What is the need to change the timing of the feedback prompt?
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