Role: Business & Functional Lead (via consulting) | B2B E-commerce Product
Goal: Design the subscription journey and UI content flow for a CMS platform that helps retail and hospitality brands manage in-store digital content
Solution: Created content-led wireframes for 5-stage user journeys, designed messaging logic for errors and states in line with business requirements and business rules. Collaborated with SAP-led tech teams to map front-end triggers to backend capabilities
Impact: Enabled faster onboarding and CMS adoption across 5+ international markets with localised flows and reusable content templates, along with a globally accepted user guide for tech & business teams