Sometimes, you may find an issue after uploading CSV file. The number of recipient in Broadcast Preview might show 0 or 1 recipient, but actually you input 2 or more contacts

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/d65d1f3b-d206-4dad-8679-973af79850d0/csv.png

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/a4c19be7-4cea-4409-bac3-3537d572d221/csv2.png

This issue occurs because of the number formatting in your CSV file Therefore, We suggest you using our CSV template Kindly follow these steps

  1. Click Download Template

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/d72680be-b41d-4318-a349-4d4fba873468/Untitled.png

  1. You'll be redirected to Google Sheet

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4ddf1588-6ea3-4d4f-9ad3-6280e3518de2/Untitled.png

  1. Next, Click File > Make a copy

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/e64b30e6-c7aa-4061-a77f-b1d8162d5c1a/Untitled.png

  1. Once you get the copy > click Format > Number > Plain Text

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/01ca1c91-b50b-470b-ad1b-1c1fda9275d4/Untitled.png

  1. Then, you can input numbers according to the country code without "+"

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/f7643e21-1de0-4b45-b035-3ec57494b324/Untitled.png

  1. Once it's done, click File > Download > choose the file extension as .csv

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/e34a1c98-0a0e-47e3-9a99-4246336c67c0/Untitled.png

  1. Last but not least, upload your downloaded CSV file to NovoChat

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/3682eb9d-55ab-4b31-969f-d20923a274cc/Untitled.png