<aside> 💡 Channel.io’s Contacts support easier customer management compared to Excel. In addition to simple search and contact management, you can easily filter customer data and set customer segments for various uses.

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✔️Contents

What information exists in user data?

How to import user data into Contacts? (linkage or manual input)

Setting up user data display

Add new profile information

Search and use user data in Contacts

What information exists in user data?

It is divided into two main categories.

1. Information stored by Channel.io
2. Information stored by linking with the website or manually added

The user data list can be checked at [Channel Settings] → [General] → [Customer Profile data]

Information stored by Channel.io (Primitive)

• This information cannot be changed except for customer tags and consent for marketing subscriptions.