As we have you go through the activity today, we will be recording your feedback about the platform. This includes:

1. Verbal responses (Audio) as you "think out loud" and answer questions.

2. Screen Activity where we can see how you navigate through the platform.

Any data, recording or other personal information collected about you will be treated confidentially. Libro Credit Union staff may use recordings and notes for internal purposes as we continue to improve our digital services. If you have any questions or concerns about this research or if you wish to withdraw your consent in the future, please email research@libro.ca

By providing your consent below, you acknowledge that you are 18 years of age or older and have read and understood the information provided.

Yes, I give my consent to the above and would like to proceed.

To be able to record your feedback, Libro is using a research tool called 'Userlytics' that specializes in gathering user insights. To ensure your system meets technical requirements, you will be asked to download and install a browser extension tool called the 'Userlytics Web Recorder'. By downloading and installing this tool, you authorize Userlytics to access the computer on which you complete this activity. You may uninstall the extension after the session has ended.

Please note: This tool works best with Google Chrome or Mozilla Firefox. It does not currently work with Safari.

By providing your consent below, you acknowledge that you have read and understood the information provided about Userlytics and the permissions required to participate in this activity.

Yes, I give my consent to the above and would like to proceed.