Why: addressing inevitable situations that can negatively affect relationships and group dynamics.
Conflict: Relationship between 2 people when one of them need something from the other that does not attend to that need.
Non-violent communication: a way to communicate without aggressing your interlocutor.
⚠️ When you express yourself saying "You did that, and it made me angry" it is quite violent to receive and makes the other person want to defend him/herself instead of being in empathy with you. Try to avoid using "you" and only speak with "I", for example "I'm this type of person, and when others do this or that, it makes me angry".
Non-violent communication matrix (with examples)
⚠️ Addressing conflict is counter-natural. Be aware of possible conflicts (even when they're small, before they get big) around you. Most of the time there are negative emotions due to them (but not always), which makes it more difficult to face and resolve. When you identify a conflict, do not wait and start a non-violent communication as soon as possible. The more you wait, the worst the situation could get.
A conflict resolution process can be triggered by one of the parties or suggested by an external person. Emotions, high voice... can be clues there is a conflict.
If you have a conflict with someone :
Have a non-violent exchange with this person
Do a mediation with this person