During Development

Review Meetings

The project Manager will summon, conduct, and follow-up on project review meetings. He/she will also be responsible for managing the Project Status Report. The preferred timing, duration, and frequency of the meeting and reports will be confirmed and notified to all stakeholders during the project kick-off meeting.

Issues Management

Any issue related to project delivery, communication and expectations will be handled by the Project Managers from both Imaginate and at the client’s end.  Imaginate’s Project Manager will maintain a database of all issue descriptions, prioritization, and resolution status. He/She will also communicate the status of issues in the project status report to clients’ Project Manager and other identified stakeholders.

Change Management

Any request for change with regard to any aspect of the scope should be immediately communicated to both the Project Manager and Business POC of Imaginate. The Business POC will then evaluate the possibility of implementing the change request. If the change demands additional effort and time from the team, a revised scope and proposal will be given to the client. The same will be communicated by the Business POC to all stakeholders in the project.

Risk Management

The project is essentially a content development endeavor. As is often the case with content and design-related projects the primary risk is closing any gap between the expectation of the final deliverable in terms of visualization, UI and delivery. Imaginate would try and mitigate some of the anticipated risks, as given below:

  1. The Business Manager would provide all the stakeholders with videos, images and other illustrations that will help the client identify how the end- product would look like.
  2. The Project Manager and Delivery Head will regularly share illustrations of the experience, at various stages of the project. Imaginate expects that the client team provides immediate and exhaustive feedback to the illustrations shared by the team.
  3. Imaginate will immediately notify the client of any significant variation in cost and timelines to the project. Imaginate has estimated the cost and timelines for the project fairly and we do not see much change with regard to the two unless there is a significant change in scope.
  4. Imaginate will identify and inform the customer of any process that cannot be replicated in VR/AR perfectly. Imaginate will not bill/ will reduce the pricing related to the process, depending upon the client’s expectations.

Post Deployment

Imaginate’s staff will use commercially reasonable efforts to promptly respond to the logged cases based on the Service Level policies. Target response time for Severity 1 is 1 business day, Severity 2 is 3 business days and Severity 3 is 7 business days. For Severity 2 and 3, if the issues cannot be solved with a work-around within the target response time, they have to be solved by the next scheduled quarterly software release of the vendor.

Customer relationship manager will be in constant communication with the Client.