Internal Communication

• Slack: Daily task updates and team collaboration.
• Notion: Knowledge base, SOPs, and project documentation.
• Weekly Standups: Every Monday for project prioritization.

Client Communication

• Primary Channels: Email (official), Slack or ClickUp (project discussions).
• Response Time Standards:
  • Emails: Within 24 hours (business days).
  • Support Tickets: Within 12 hours.
• Meeting Cadence:
  • Weekly or bi-weekly progress calls (depending on project size).
  • Post-launch check-ins (14 and 30 days after launch).