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Designing governance infrastructure for a national public administration's entire inter-institutional coordination system — in a 3-month sprint, with an MVP mindset, zero direct access to end users, and a constrained enterprise technical framework.
As Project Manager & Lead Designer, I led a team of three designers end-to-end. Acting as the bridge between business, product, and engineering, I aligned strategy, workflows, and UX decisions, shaping a scalable experience that laid the groundwork for future releases
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A national public administration body responsible for coordinating policy across multiple institutional tiers (central government and regional authorities across the entire country) had a fundamental operational problem: there was no single, trustworthy place to prepare, run, and follow up on formal governance meetings.
Work was fragmented across email threads, duplicated files, inconsistent folder structures, and uncontrolled document versions. Ownership of actions was unclear, and traceability of decisions unreliable. For bodies responsible for binding inter-institutional agreements, clarity and auditability weren't nice-to-haves — they were legal requirements.
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Scale context
The client's coordination structure spans 40+ active formal governance bodies, each involving representatives from central government and regional authorities across the entire national territory. Thousands of officials — from secretariat coordinators to senior regional representatives — participate in these bodies each year.
This was not a departmental tool. It was governance infrastructure at national scale.
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The brief was to design a digital collaboration platform built on an enterprise Microsoft 365 ecosystem that would centralise official documentation and orchestrate the full convocation lifecycle — from drafting to archiving — for this entire system.
I was brought in as Project Manager & Lead Designer, with dual accountability: design quality and project delivery.
| Responsibility | Description |
|---|---|
| Design leadership | Setting strategy, making architecture and interaction decisions, ensuring quality across a team of 3 designers. |
| Project management | Owning the delivery roadmap, managing stakeholder communication, keeping a 3-month MVP sprint on track under parallel development. |
| Bridge role | Connecting business stakeholders, product, and engineering — translating legal and procedural requirements into interaction design decisions. |
| Accessibility & Design System | Driving WCAG conformance as a design constraint from day one, and producing a reusable component library for future iterations. |
Two compounding constraints shaped every decision:
Following a Design Thinking process adapted to those constraints — highly agile, with validation loops at every phase rather than a linear sequence.