<https://cliniqueue-api-production.up.railway.app>
API key authentication is included on all paid plans. Include your API key in the request header:
X-API-Key: your_api_key_here
Classifies a healthcare support ticket into one of 8 clinical categories with PHI risk detection and escalation flags.
Ticket text is processed and immediately discarded. Nothing is stored. Ever.
{
"ticket_text": "Your support ticket text here"
}
{
"category": "clinical_urgency",
"priority": "critical",
"phi_risk": false,
"escalate_immediately": true,
"compliance_flag": false,
"assigned_team": "clinical_operations",
"reasoning": "Physician is actively blocked from accessing patient records with a patient present in the exam room, preventing immediate clinical care."
}
| Field | Type | Description |
|---|---|---|
category |
string | One of 8 clinical categories (see below) |
priority |
string | critical, high, medium, or low |
phi_risk |
boolean | Whether the ticket itself contains PHI |
escalate_immediately |
boolean | True/false trigger for PagerDuty, Slack, or on-call alerts |
compliance_flag |
boolean | Whether this is a potential breach, audit request, or regulatory issue |
assigned_team |
string | Which team should handle this ticket |
reasoning |
string | Plain-English explanation of the classification |
| Category | Description | Typical Priority |
|---|---|---|
clinical_urgency |
Patient or provider blocked from active care | Critical |
phi_exposure |
Patient data may have reached the wrong person | Critical |
ehr_integration |
HL7/FHIR feeds broken, Epic sync stopped | High |
billing_claims |
ERA files, claims posting, insurance rejections | High |
access_login |
Provider locked out, SSO broken, new staff | Medium |
compliance_request |
Audit logs, HIPAA exports, documentation | Medium |
regulatory_deadline |
CMS reporting or accreditation deadline | Medium |
training_onboarding |
Feature questions, new staff walkthroughs | Low |