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Please use this message template when reaching out to our support team for credit refills during a Clay Cohort. Our support team will be able to help you faster if you follow this template.

Please make sure that you are opening a support ticket from the same workspace you’re using for the Cohort.

You can open a support ticket by clicking the “?” button on the top right of your Clay workspace:

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Hi team,

I am currently in Clay [insert cohort type] Cohort #[insert number]. I have ran out of credits due to [insert short reason here]. I need [insert # credits needed] to complete the rest of my cohort assignments.

Can you please refill the credits to my account?

Thank you!

Here’s an example message using this template:

*Hi team,

I am currently in Clay 101 Cohort #25. I have ran out of credits due to accidentally running a Claygent column on uncapped number of rows while completing my cohort assignment. I need 100 credits to complete the rest of my cohort assignments.

Can you please refill the credits to my account?

Thank you!*

<aside> 💁🏻‍♀️

fyi: if you’ve ran out of credits, usually 100 extra credits are enough to get through the rest of your cohort assignments :)

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