Location: Miami, FL or New York, NY

Team: Operations

Work type: Hybrid

Compensation: $150K - $190K • Offers Equity

About SmartHop

SmartHop is building the AI-native, tech-enabled freight carrier of the future. Our mission is to empower small trucking operators with a path to grow their business and drive long-term success, and we’re doing it by building next-generation software that merges logistics, automation, and artificial intelligence.

We’re a fast-paced, product-driven team working at the intersection of logistics and cutting-edge AI. Join us in shaping the infrastructure for the next generation of freight mobility.

Role Overview

The Chief of Staff is a pivotal role responsible for driving operational excellence, defining strategic priorities, and implementing key initiatives across the organization. This highly visible, cross-functional role will act as a strategic partner to the CEO and leadership team to optimize processes, improve decision-making, and accelerate business growth and scalability.

What You’ll Do

Strategic Planning & Execution

• Partner with the CEO to define, prioritize, and drive critical business and operational strategies
• Translate high-level strategic objectives into clear, actionable plans and manage their execution across the company
• Own and optimize company-wide operational rhythms, OKRs, and strategic planning processes
• Develop and maintain key business performance metrics, dashboards, and reporting mechanisms

Operational Excellence & Process Improvement

• Proactively identify and resolve operational gaps, inefficiencies, and risks before they impact execution
• Design, document, and implement processes and playbooks to improve company efficiency and ensure consistent execution and accountability