To manage chats well, they need to be properly categorized. To help you do this, offers a powerful ‘Chat tags’ function. Manage your chats efficiently by attaching tags, and analyze them to get ideas on how you can grow your business.

<aside> 💡 How it differs from ‘Category’ chat management tool?



How to create a Chat tag

How to configure Chat tag settings

How to use Chat tags


How to create a Chat Tag

There are three ways to create chat tags.

  1. Go to [Operation] → [Chat tags] and click “Create a tag”


  1. In [Inbox] → [Tags] click the “Add tags” to create a tag.