<aside> 💡 Are you curious about the results whether the chat has led to a purchase or a membership registration? If you set a chat goal, you can now track the customer’s action after the chat ends!

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✔️Contents

How to set chat goals?

Reviewing chat goal in Inbox

Analyzing chat goal results

FAQ

How to set chat goals?

1. Go to [Operation] → [Chat Goals] → click [+Add goal]

1. After setting the period and event you want to track → click [Save]

• 2-1. Set the time period

  • Only events that occurred within the set period after the chat closed are counted.
  • The period can be selected from 1, 3, 7, 15, or 30 days. If an event occurs after the set period, it will be counted as an unachieved goal.

• 2-2. Setting up events

  • Select the customer action you want to set as a goal after the chat is over.

<aside> 💡 You can only designate one chat goal per channel.

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