<aside> 📖 Skyeng is an educational platform known mostly for its English lessons with a teacher using a webcam and prepared sets of exercises.

</aside>

Task

To improve lessons' UX. Focus on a desktop version but keep in mind that it could be converted to mobile devices.

Why

The platform is quite old, a major redesign was never done from the start of the company (2013), and it needs a new modern touch and more sophisticated UX system. There are a lot of features and a need to connect them in a helpful and friendly way.

Solution

  1. To add a preview of a lesson with a clear plan.
  2. Direct maximum attention to the content.
  3. To make a useful result page.

Approach

I split the process into 3 steps:

  1. Custdev — I get to know the platform in all details and make interviews with users with live sessions where I observed users in action.
  2. Find research papers online on educational subjects to understand what works best.
  3. Brainstorm and conceptualize thoughts into clear layouts to showcase my ideas.

The goal is to find current pain points users have with the platform and to find some possible solutions for them.