🟢 Chatfuel (Fuely AI) · Voiceflow Voice Agent · 24/7 Automated Consultation Flow

Client: Viktoria Ves Clinic · Medical Cosmetology · Ukraine

📎 Project Link: https://drive.google.com/file/d/1kVasMX08dsfJ8xloNeumoW7mtX2SrN6S/view?usp=sharing

CONTEXT

Viktoria Ves Clinic is a medical cosmetology clinic specializing in aesthetic and injection procedures. Services cover wrinkles, acne, pigmentation, scarring, and age-related skin changes.

Target Audience

Women 18–60 and men 30–50 seeking a medical-grade (not salon) solution. Common objections include price concerns, fear of side effects, and past negative experiences.

Situation Before the Project

• All client inquiries were handled manually by the admin
• No after-hours coverage—Instagram DMs left unanswered overnight
• Zero automated pre-qualification or contact capture
• No structured handoff from the first inquiry to consultation booking

PROBLEM STATEMENT

Three critical gaps were preventing the clinic from converting online interest into booked consultations:

01 — No After-Hours Lead Capture

The clinic received inquiries via Instagram outside business hours. Without automation, every after-hours message was lost. Potential clients moved to competitors before the admin could respond the next morning.

02—100% Manual Pre-Qualification

Administrators personally answered every question—procedure details, contraindications, pricing. Repetitive workload with no structured handoff. No contact data captured before the first human touchpoint.