Last updated on October 03, 2025

Life Edition Marketing (referred to as "The Agency") is committed to maintaining a transparent and professional partnership model. Given the nature of our high-ticket, performance-driven digital marketing and creative services, this policy governs the termination of service and the conditions under which refunds may be issued.

1. Cancellation of Services (Termination Clause)

• Contractual Termination: The engagement must be canceled in accordance with the Master Services Agreement (MSA) and the specific Statement of Work (SOW) terms.
• 30-Day Notice: Both the Client and the Agency have the right to terminate the service by providing thirty (30) days written notice to the other party, as defined in the MSA.
• Immediate Service Costs: Once the cancellation notice is received, the Client remains financially responsible for the full Agency Fee for the thirty (30) day notice period, as resources and campaign management are allocated in advance.

2. Refund Policy (Service Focus)

Due to the nature of our service (custom strategy, ad management, and proprietary creative production), fees are generally non-refundable for services that have already commenced or been executed.

• Agency Fee Refund: The Agency Fee is paid monthly in advance and is non-refundable for the current month's service. Refunds will only be considered for the unused portion of retainer fees paid in advance for future service periods that will not be rendered following the 30-day termination period.
• Setup Fee: The one-time Setup/Onboarding Fee is non-refundable once the technical setup (e.g., Pixel implementation, funnels, access requests) has commenced (Step 6 of our Onboarding SOP).
• Ad Spend: The Agency Fee does not include Ad Spend. The Agency is not responsible/liable for, and cannot refund, any Ad Spend paid directly by the Client to third-party advertising platforms (Meta, Google, etc.).

3. Disputes and Service Quality Claims

• Basis for Dispute: Given that the Agency provides estimates only and does not guarantee specific lead volume or sales results, disputes regarding performance (e.g., "The CPL estimate was missed") do not qualify for a refund.
• Non-Delivery of Deliverables: If the Client establishes that the Agency has materially failed to deliver the services explicitly outlined in the signed Statement of Work (SOW) (e.g., failed to deliver the agreed-upon number of creative assets or manage the campaign for a period), the Client should submit a written complaint to the Account Director.
• Remediation: The Agency's Customer Service team will review the claim based on the SOW terms and may offer appropriate remediation, which may include credit toward future services or a pro-rata refund for the specific, un-rendered deliverable.

4. Refund Processing

• Approved Refunds: In the case of any Refunds approved by Life Edition Marketing, it will take 1-2 business days for the refund to be processed, and subsequent bank processing times will vary.