The Short Version

The Folger Shakespeare Library runs our ticketing, fundraising, memberships, and marketing on the Tessitura CRM. The system exists, but it is not yet the operational backbone it should be.

Data is inconsistent. Duplicate records exist. Departments developed different workflows. Some teams keep parallel spreadsheets to get work done.

We need someone who wants to bring clarity and consistency to the system.

This role is about understanding the underlying data, repairing it, establishing standards, and turning the CRM into a system people actually trust and rely on.

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The Challenge

You will inherit a system shaped by years of incremental changes from different administrators, contractors, and consultants.

Your job is to investigate how the system actually works today and rebuild it into something coherent.

Key problems include:

• Duplicate and inconsistent constituent records that bypass standard deduplication tools
• Large volumes of incomplete records from visitor check-ins and other workflows
• Department-specific practices that evolved independently over time
• Contact lists and operational data living in spreadsheets and Airtables outside the CRM
• Reporting that staff do not fully trust

This is a platform rebuild.

What Success Looks Like

Within the first year:

• Tessitura becomes the single source of truth for constituent, ticketing, and development data
• Duplicate and inconsistent records are significantly reduced through SQL-driven cleanup and improved identity rules